This website is owned and operated by NRG Brands Ltd Limited (company number 12909443 registered in England & Wales), and is trading as Mountson.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.
All information and graphics (the "Information") published on the Mountson website are subject to the following terms, conditions, and notices ("Terms and Conditions").
By using the Website you are agreeing to the Terms and Conditions without modification. NRG Brands Ltd reserves the right to vary the Terms and Conditions at any time without notice. You are therefore advised to review the conditions of use on a regular basis as you will be deemed to have accepted variations if you continue to use the Website after variation.
The Information could include technical inaccuracies or typographical errors. NRG Brands Ltd has made reasonable efforts to ensure that the Information is accurate at the time of inclusion. However, like any printed material, the Information may be out of date at the time of access by the visitor. NRG Brands Ltd shall not be liable for any error or omission in, or any failure to update, such Information and any decisions based on the Information are the sole responsibility of the visitor. You are advised to verify the accuracy of any information before acting upon it. NRG Brands Ltd reserves the right to make changes to this website at any time without notice.
While NRG Brands Ltd endeavours to ensure that the Information is correct, the Information and other content contained in and accessible from the Website is provided on an AS IS basis, without any conditions, warranties or other terms of any kind. To the fullest extent permitted by law, NRG Brands Ltd disclaims and excludes all representations and warranties (express, implied and statutory, including but without warranties and conditions as to satisfactory quality, fitness for purpose and non-infringement of third-party intellectual property rights) as to any such Information.
Unless expressly stated to the contrary, to the fullest extent permitted by law, NRG Brands Ltd hereby excludes all liability for any claim, loss, demands or damages of any kind whatsoever (whether such claims were foreseeable, known or otherwise) arising out of or in connection with the use of the Website or the Information, including without limitation, indirect or consequential loss or damage, loss of actual or anticipated profits (including loss of profits on contracts), loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss of goodwill, loss of reputation, loss of, damage to or corruption of data, loss of use of money or otherwise, and whether or not advised of the possibility of such claim, loss, demand or damages and whether arising in tort (including negligence), contract or otherwise. This statement does not affect your statutory rights.
The Information on the website does not constitute any contractual or other binding commitment on NRG Brands Ltd, nor shall any such Information be construed as an offer or other invitation to purchase or sell goods or services. Any contractual or other binding commitment subsequently entered into regarding goods or services shall be subject to NRG Brands Ltd’s standard terms and conditions of trading, or such other terms and conditions as are agreed in writing.
NRG Brands Ltd is not responsible for the content of any other website, web page or service which you can access via the Website or from which you have accessed the Website (the "Linked Sites"). Linked Sites will be subject to the terms and conditions contained within each such site. NRG Brands Ltd provides no guarantee as to the accuracy or reliability of Linked Sites or the information contained therein, and has no responsibility for unintended, objectionable, false or misleading content. NRG Brands Ltd should not be taken as having reviewed or approved Linked Sites and NRG Brands Ltd accepts no liability, either directly or indirectly, for any distress, loss or damage suffered as a result of accessing Linked Sites.
Any comments or materials sent to NRG Brands Ltd through the website shall be deemed to be non-confidential. NRG Brands Ltd has no obligation with respect to such comments or materials and shall be free to reproduce, use or distribute such comments or materials without limitation.
The Website, all Information and hypertext links are the property of NRG Brands Ltd or its licensors. Images, trade marks and brands are also protected by other intellectual property laws and may not be reproduced or appropriated in any manner without written permission. Unless specifically prohibited by a notice published on any page, you may make a print copy of such parts of the website as you may reasonably require for your own use provided that any copy has attached to it any relevant proprietary notices and/or disclaimers. All other use is prohibited. Any copies of the Information or website pages which you shall make shall retain all copyright and other proprietary notices contained herein.
The website and Information is intended for UK residents and others who are able to view the website and Information without causing a contravention of any national or local legal or regulatory requirements. Any disputes relating to or arising from the website and Information shall be subject to and governed by English Law and the English Courts shall have exclusive jurisdiction in respect of them.
Making a purchase from the Mountson Website could not be easier. You can add the Mountson to the basket from most pages of this website. After you have finished your selection you will be asked for a few details that we need to be able to complete the order.
All products offered on the Mountson Website are subject to availability. Should an item or colour finish be out of stock it will be automatically ordered from NRG Brands Ltd, and the customer notified and advised of the estimated delivery timescale. The customer has an option to cancel the order should a delay be unacceptable.
We accept most major credit and debit cards, including VISA, MasterCard, Switch and Maestro. Payment card details are taken in by the Stripe secure checkout, which uses 128 bit encryption.
Receipt of orders placed via the internet is confirmed by return e-mail. It does not signify that a contract as yet exists between NRG Brands Ltd and the customer. Acceptance of an order, and hence the existence of a contract, is confirmed when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before initiating despatch.
All required fields and sections of the online order forms must be completed with the correct information to avoid subsequent delays in order processing. Entry of customer and payment details is received by the Stripe and verified for our mutual security. Should proof of identification and/or address be required we will contact you. We will also contact you should any problems arise regarding debit/credit card authorisation.
We reserve the right to decline or cancel any order prior to delivery. Examples of when we might do so include: where products you have ordered are out of stock; where we have made an error in the description or pricing of any products you have ordered; if the delivery is outside of mainland UK, to a PO Box or Shop and Ship Address; where there is sufficient evidence to suggest that fraud is being perpetrated; and if we believe you are under 18. If we decline or cancel an order, we will refund the full order value in GBP. Refunds will not compensate for any exchange rate variation from initial purchase.
Unfortunately, we are unable to ship orders outside the UK, if any orders are placed for delivery outside the UK, we will refund the full order value in GBP. Refunds will not compensate for any exchange rate variation from initial purchase. You can contact us to query our international dealers.
Eligibility: Open to residents of the United Kingdom who are 18 years or older. Employees of Mountson, their family members, or anyone else professionally associated with the giveaway are not eligible to enter.
Giveaway Period: The giveaway will run as specified in the promotional posts. Entries outside this period will not be considered.
How to Enter: No purchase necessary to enter or win. Participants must follow the instructions specified in the giveaway post, which typically involve engaging with social media content.
Prize: The prize is 1 x Pair of Mountson Floor Speaker Stands for Sonos Era 300 in black. The prize is non-transferable, and no cash alternative will be offered.
Winner Selection and Notification: The winner will be selected using the YouToGift platform, ensuring a random and unbiased selection process. The winner will be notified via the method stated in the giveaway announcement (typically direct message) within a specific time frame after selection. If the winner cannot be contacted, is ineligible, or does not claim the prize within the specified timeframe, the prize may be forfeited and an alternate winner selected.
Rights Granted by You: By entering this content, entrants agree that Mountson has the right to use their entry, name, and likeness for advertising and promotional purposes without additional compensation, unless prohibited by law.
General Conditions: Mountson reserves the right to cancel, suspend, or modify the giveaway if an event occurs that corrupts or affects the administration, security, fairness, integrity, or proper conduct of the giveaway.
Limitation of Liability: Entrants agree to release and hold harmless Mountson from any claim or cause of action arising out of participation in the giveaway or receipt or use of the prize.
Governing Law: The giveaway is subject to the laws of the United Kingdom and is void where prohibited.
Social Media Platform Disclaimer: This promotion is in no way sponsored, endorsed, or administered by, or associated with, any social media platforms on which it may be promoted. By entering this giveaway, entrants agree to be bound by these terms and conditions.
Orders will be scheduled for despatch within 1 to 3 working days from date of acceptance and must be signed-for on receipt. However, whilst every effort will be made to ensure deliveries are made on the scheduled day, NRG Brands Ltd cannot be held responsible for any failed deliveries. This is because we are reliant on external couriers whose actions are beyond our control. In such instances deliveries will be re-scheduled for a mutually convenient date. Please note that all dispatch and delivery times are approximate.
If our courier makes two unsuccessful attempts to deliver the products within agreed time periods then the products will be returned to NRG Brands Ltd. Any further attempt at delivery may incur an additional delivery charge, which we will notify to you in advance. We will not make any further attempt at delivery until you have agreed to any additional fee.
As payments are made via credit/debit card, it is vital that the customer provides the exact billing address and telephone number which is held by the card provider. Any incorrect information provided will cause delays in order processing. Orders will only be processed once an authorisation notification has been received from the card company.NRG Brands Ltd shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of ordered products. Products sent to remote parts of the United Kingdom may take longer to deliver.
Mountson products have 2 years of warranty from the date of purchase.
Be sure to retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tags.
During the warranty period NRG Brands Ltd will repair or replace any product found to be faulty after inspection by the company.
Misuse and fair wear and tear are not covered by warranty.
Within the warranty period faulty units should be returned to point of supply. Mountson does not support an International Warranty.
Damage sustained by goods in transit to the warehouse centre is not covered by warranty.
This warranty does not in any way affect your legal rights.
Please send an email to firstname.lastname@example.org with your order details and photos to start the warranty process. We will supply you a return number RMA for the shipment.
If products arrive in a damaged condition, the customer must make a note on the courier's consignment note. It is the customer's responsibility to notify NRG Brands Ltd within 3 days of receipt by e-mail.
It is the customer's responsibility to sign for the correct number of packages as shown on the courier's consignment note and report any shortages to NRG Brands Ltd within 3 days of receipt by e-mail.
All goods must be checked thoroughly prior to signing at time of delivery as neither NRG Brands Ltd nor our couriers can be held responsible for any claims for damages or shortages arising thereafter.
It is the customer's responsibility to notify NRG Brands Ltd of any incorrect goods supplied within 3 days of receipt.
NRG Brands Ltd will not accept any liability for products lost in transit unless notified within 10 days of the expected delivery date.
Potential replacement of damaged or defective goods will only be made after receipt and inspection of said goods by NRG Brands Ltd personnel at their premises. All returns must be with the original manufacturers packaging.
The customer may cancel the order within 28 days from the day after receipt of the goods. The purchase price, less carriage, of unwanted goods returned to NRG Brands Ltd in their original condition and with their original packaging will be refunded. The customer is liable for all carriage charges relating to the return of unwanted items. Alternatively, the opportunity to negotiate an exchange for an item of the same value will be made available.
NRG Brands Ltd will not refund, exchange or repair free of charge any goods damaged, marked or no longer of merchantable quality. Any refund due will be processed within 30 days from the date of cancellation of an order.
Please send an email to email@example.com with your order details and photos to start a return or refund process. We will supply you a return number RMA for the unit.
Customers' rights to return goods are protected under the EU Distance Selling Directive.
The above terms do not affect your statutory rights. Warranty claims if you wish to make a claim under the manufacturer's guarantee or in respect of your statutory rights, please contact NRG Brands Ltd giving full details of the problem. We will then contact you to arrange an appropriate solution to the problem. Usually this will involve our collecting the products from you (in accordance with our returns policy) for a repair or replacement.
Any products that are to be returned to us must be returned in accordance with our returns policy. The version of the returns policy that applies will be the version in force at the time the return is made. Failure to comply with this policy may delay processing of your return and of any refund, repair or replacement.